Please note this Policy applies to UNUSED GOODS ONLY.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Please note when returning any petrol powered product, all oil and petrol MUST be drained from the engine before you release the goods to a carrier.
Every effort is made to ensure that goods reach you in good condition. However, on occasion faulty goods may need to be returned for a replacement or a full refund. Please note that we are unable to offer a refund or replacement on items that have been damaged through wrongful or inappropriate use, not following instructions or normal wear and tear. You have 28 days from delivery to return faulty items. We ask that you contact us regarding any faulty items to arrange their return.

Should goods arrive damaged in transit and the damage is apparent, we ask that you note this on the delivery note. Please notify us immediately so that we can arrange return and a replacement or refund.  Please note that all such items for return must be accompanied by the original packaging and all relevant documentation.

Because you have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

For reasons other than the product is defective we will examine the returned product and will notify you of your refund if deemed appropriate following examination of the returned item via e-mail, telephone or other appropriate means within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Contact us

If you would like to find out more about AH Mackie & Co, please contact us